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Moments of Truth - Paperback
$17.99
Description
by Jan Carlzon (Author)
The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.
Back Jacket
The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.
Number of Pages: 160
Dimensions: 0.42 x 7.96 x 5.29 IN
Publication Date: February 15, 1989
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Design
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